Smaller islands and areas that are difficult to reach

The postal codes for which the 'Islands' rate applies are as follows:

04027,07024, 09014, 30100, 30121 up to 30126, 30132 up to 30133, 30135, 30141 up to 30142, 57030 up to 57034, 57036 up to 57039, 58012, 80071, 80073 to 80077, 80079, 82011, 83031, 85041, 91017, 91023, 98055

 

 

Arie d'Italia guarantees safe shipments within 24-48 working hours of receiving the order, if all the products ordered are immediately available in stock. Orders placed over the weekend will be processed starting the following Monday. To ensure freshness and quality, some products are ordered periodically in small quantities. In the event that some of the products ordered are not available or are in stock at the manufacturer (6-10 or 7-14 working days), unless indicated in the summary email, you will be contacted by Customer Service. In order to guarantee a shipping service with tracked courier and with the best quality/price ratio, the shipping is developed as follows: within 24-48 working hours from the order being processed at our warehouses, the shipping service will send you via e-mail. -email a link to access your shipment tracking, so you can get real-time updates on your delivery. Although Arie d'Italia provides your telephone number to the shipper to contact you, it is not possible to guarantee that this will happen, since the shipping service is external to our systems and does not depend directly on us, for these reasons telephone contact will take place only at discretion of the driver who will physically take care of the delivery. In the standard service it is impossible to indicate any preferred delivery time slots. However, upon specific request, it is possible to use additional services such as priority delivery, to the floor or by appointment.

 

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Shipping address

Arie d'Italia delivers directly to the address indicated by customers at the time of ordering, so please pay maximum attention to the address entered during the order confirmation.

 

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Tracking

More precise information on delivery times will be available in the email containing the shipment tracking. It is sent automatically by the shipping service when the order is processed. Arie d'Italia does not assume responsibility for any damage and/or fraud occurring during transport. They are attributable solely to the delivery service. In any case, Arie d'Italia's customer service is available to meet the Customer's needs.

 

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Packaging

Arie d'Italia pays particular attention to the packaging of the products, our operators package them according to the type and size with dedicated packaging. Each product is assembled in the carton and separated from the rest of the order using special packaging, boxed and shipped by courier.

 

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Delivery failure

For delivery, the presence of the customer or his representative is required at the address indicated on the order. If the customer or the person in charge is not present or insolvent, the customer will be charged (even for subsequent expenses) the cost of delivery, any stocks and that of products no longer sellable to third parties.

Cantina Sabauda is not responsible for any delays attributable to the fault of the courier or objectively caused by third parties (e.g. strikes, bad weather, catastrophes).

Upon receipt of the package, the Customer is invited to check:

that the number of packages indicated on the consignment note, transport document or invoice is actually the one delivered;

that the package is intact and undamaged: any disputes must be reported to the courier by indicating the words "COLLECTED WITH RESERVE" on the waybill signed for collection, otherwise the package is considered delivered correctly.

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Prices and payment methods

The prices of the products indicated in euro currency (€) in the various sections of this website www.arieditalia.com are inclusive of VAT.

Any transport and delivery costs will be specifically indicated upon confirmation of the order and before payment.

The prices applied are those indicated on the site at the time of the order by the customer. The prices of individual products are subject to change and, therefore, the prices indicated from time to time on the site cancel and replace those previously indicated.

The price of the products purchased, together with the cost of home delivery, must be paid by the Customer when ordering online, via:

Right of withdrawal, exceptions and return policies

Subject to the exceptions indicated below, you have the right to withdraw from the order placed, without having to provide any reason, within 14 working days from when the ordered product (or the last product, batch or piece in the case of goods, lots or multiple pieces delivered separately) or from the conclusion of the contract. In order to exercise the right of withdrawal, it is necessary that the relevant communication is sent before the expiry of the 14 working day period and that the product is returned to the Arie d'Italia headquarters, in Via Oropa 76, 10153 Turin.
For more information on the right of withdrawal and operating instructions, contact Arie d'Italia Customer Service. Each test tube had its own conservation history and was checked before being put on sale by the Arie d'Italia team. However, for bottles that we have kept for many years, it is not possible to guarantee that the wine is still perfectly preserved. Arie d'Italia guarantees that the conditions of the test tube are exactly as per the description and photograph on the product page. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order.

 

Effects of exercising the right of withdrawal
All payments received in relation to the product for which the right of withdrawal has been exercised will be refunded within 14 days of receipt of said product. The refund will be made to the same payment method used to place the order, unless otherwise expressly agreed. In any case, no costs will be incurred as a result of such reimbursement. You are required to return the products to the registered office of Arie d'Italia within 14 working days from the day on which you communicated the withdrawal, bearing the direct costs for returning the products. There is the possibility of being held responsible for the decrease in the value of the goods resulting from manipulation of the goods themselves (other than that necessary to establish the nature, characteristics and functioning of the goods).​​

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Exceptions to the right of withdrawal

The right of withdrawal does not apply in case of:
- supply of sealed goods which are not suitable for return for hygienic or health protection reasons and which have been opened after delivery or in the case of supply of products which, after delivery, are inseparably mixed with other goods;
- supply of goods made to measure or clearly personalized;
- supply of goods that risk deteriorating or expiring rapidly;
- service contracts after the complete provision of the service by Arie d'Italia, expressly allowing the execution of the service by Arie d'Italia, the loss of the right of withdrawal is accepted following the full execution of the contract;
- supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations which cannot be controlled by Arie d'Italia .

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Return policies
In addition to the rights deriving from the law, the products sold by Arie d'Italia can be returned to Arie d'Italia within 14 days of delivery, without prejudice to the exceptions to the right of withdrawal, provided they are intact and in the same conditions in which they were delivered. To return a product, write to us or call us. Arie d'Italia will only refund the price paid for the purchase. However, we will not refund shipping costs incurred to receive the item you are returning. The risks deriving from transport and return costs will be your sole responsibility. These conditions are additional and do not affect your rights arising from law, nor the right of withdrawal within 14 days described above.

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Please note

This “Shipping and Payment Methods” information is governed by the general conditions of sale and the terms of the Service. The general conditions of sale govern the sale of products and, where applicable, services through the site when Arie d'Italia operates as a seller "General Conditions of Sale". Arie d'Italia offers a wide range of services and sometimes you may be subject to additional terms and conditions. If you use any Arie d'Italia service, you will be subject to the terms, guidelines and general conditions applicable to that particular service "Terms of Service". In case of conflict between these General Conditions of Sale and the Terms of Service, the Terms of Servi