Privacy disclaimer | Arie D'Italia

Privacy Policy

Arie d'Italia is aware of how important the ways in which information about you is used and shared is for you and we appreciate the trust you place in us to do so scrupulously and responsibly. This Privacy Policy describes how we collect and process your personal data across Arie d'Italia websites, devices, products, services, online and physical stores and applications that link to this Privacy Policy (collectively the "Air Services of Italy").

What personal data of registered customers is collected by Arie d'Italia?

Personal data is collected to provide and constantly improve Arie d'Italia's products and services. The categories of personal data that are collected are:

Data provided directly: any data provided is stored in relation to Arie d'Italia's services. It is possible to choose not to provide some data but there is the possibility of not being able to fully use the Arie d'Italia Services.

Data that is collected automatically: We automatically collect and store certain categories of data relating to your use of the Arie d'Italia Services, including your interaction with the content and services available through the Arie d'Italia Services. Like many other websites, we use "cookies" and other unique identification tools and obtain certain types of data when your browser or device accesses the Arie d'Italia Services and other content provided by, or on behalf of, Airs of Italy on other websites.

Data received from other sources: it is possible to receive information regarding customers from other sources; for example by couriers regarding updated delivery and address information, they will be used to update Arie d'Italia's systems and to deliver future orders more easily.

How does Arie D'Italia process personal data?

Personal data is used to carry out, provide and improve the services offered to our customers.

Purchase and delivery of products and services: personal data is used to receive and manage orders, provide products and services, process payments and communicate regarding orders, products, services and promotional offers.

Provide and improve the Arie d'Italia Services and resolve any issues relating to them: personal data is used to provide functionality, analyze performance, correct errors and improve the use and efficiency of the Arie d'Italia services.

Suggestions and personalization: we use your personal data to suggest features, products and services that may be of interest to you, to identify your preferences and personalize your experience with the Arie d'Italia Services.

Fraud prevention and credit risks: personal data is processed to prevent and detect fraud and abuse, in order to protect customer safety.

Comply with legal obligations: In some cases we collect and use your personal data to comply with our legal obligations. For example, we collect location and bank account information from third-party vendors for identification and other purposes.

Communicate with the customer: personal data is used to communicate, in relation to Arie d'Italia's services, through various channels such as telephone, email and social network chat.

Purposes for which consent is requested: it is possible that consent is requested to process certain personal data for specific purposes, in which case they will be communicated. Once you have consented to the processing of your personal data for a specific purpose, you can revoke your consent at any time and the data will cease to be processed for that purpose.

Does Arie D'Italia communicate personal data to third parties?

Our customer data is a critical part of our business and we will never sell our customers' personal data to third parties.

Third Party Service Providers: We use other companies and individuals to perform certain tasks on our behalf. For example, to deliver packages, send postal mail and email, analyze data, provide marketing assistance, process payments, transmit content and provide customer support services. Third party service providers only have access to the personal data that is necessary to carry out their business, they will not be able to process the data of which they become aware for further purposes. Third party providers are required to process personal data of which they become aware in accordance with this Privacy Policy and applicable data protection regulations.

Protection of Arie d'Italia and other subjects: we communicate account data and other personal data when we believe that such communication complies with legal obligations; to enforce or apply our General Conditions of Use and Sale and other agreements; to protect the rights, assets and safety of Arie d'Italia, our users or other parties. The above also includes the exchange of information with other companies and organizations that provide fraud prevention or credit risk reduction. In cases other than those listed above you will be informed whenever your personal data will be shared with third parties and you will have the possibility to choose whether or not to allow such communication.

Transfers outside the European Economic Area: It is ensured that the products are transferred in accordance with this Privacy Policy and the applicable data protection regulations adopted by the European Commission.

How is the security of personal data guaranteed?

Arie d'Italia is committed to protecting the security of personal data during their transmission, using encryption protocols and programs.

We comply with the Payment Card Industry Data Security Standard (PCI DSS) when handling your credit card information.

Physical, electronic and organizational security measures are taken in relation to the collection, storage and communication of our customers' personal data. Security procedures mean that you may be asked to verify your identity before revealing your personal data.

It is important that adequate measures are taken to prevent unauthorized access to your password via your devices and applications. We recommend using a unique password for your Arie d'Italia account. Always make sure you are logged out when you finish using a computer shared with other users.

What personal data can be accessed?

You can access your information including: name, address, payment options, personal profile information, settings and purchase history from the section of the site called "My Account". Options available: Regarding questions and/or objections regarding the ways in which we collect and process personal data, we invite you to contact Arie d'Italia customer service. Many of Arie d'Italia's Services include settings that allow you to choose how your personal data may be used. You can choose not to provide some data but you may not be able to use many of Arie d'Italia's services. When your personal data is processed for a specific purpose, you can withdraw your consent at any time. In this case, any further processing of personal data for this specific purpose will cease. Under applicable law you have the right to request access, rectify and delete your personal data and exercise the right to data portability. You may also object to the processing of personal data or request, in certain cases, the limitation of the processing of personal data. To exercise one of these rights it is advisable to contact Arie d'Italia customer service at the email info@arieditalia.com entering "assistance" as the subject.

Can minors use the Arie D'Italia Services?

Purchases on Arie d'Italia are reserved exclusively for Italian citizens who are at least 18 years of age. The buyer of foreign nationality can purchase on Arie d'Italia only if he is an adult according to his national law. If no legislation exists in this regard, you must be at least 21 years of age.

How long are personal data stored?

Personal data is stored to allow the continuous use of Arie d'Italia's services, for as long as necessary to pursue the purposes described in this Privacy Policy, as required by law. Your transaction history is retained so you can review purchases you make, repeat orders, and view the addresses designated for receiving your order. The fiscal and commercial data will be stored in compliance with current laws.

European Union General Data Protection Regulation - Legal bases

The European Union's General Data Protection Regulation (GDPR) requires the processing of personal data to be based on a legal basis. The legal bases used depend on the specific purpose for which the personal data is processed. The following legal bases are used for the processing of personal data:

Performance of a contract when products and services are provided or we communicate about them: this legal basis includes where personal data is used to receive and manage orders, provide products and services or process payments.

Purposes for which consent is requested: it is possible that your consent may be requested to process your personal data for specific purposes, in which case they will be communicated immediately. By consenting to the processing of personal data for a specific purpose, it is then possible to revoke the consent at any time and the data will cease to be processed for this purpose.

These and other legal bases depending on the purpose for which the personal data is used.

Contacts, Information and Reviews:

For questions about how Arie d'Italia uses and processes personal data or to get in touch with one of the data controllers, send a descriptive summary of the question you wish to raise with us and we will do everything we can to help you. The Data Protection Officer can be contacted at info@arieditalia.com by inserting "Privacy" as the subject of the email.

Our operations are constantly changing and our Privacy Policy is also subject to change; we recommend that you check our site frequently for any changes. The current Privacy Policy applies to all data in our possession and on your account, unless otherwise indicated. The policies and procedures will never be substantially modified without the consent of the customers concerned, making them less protective of the customer data we have collected.

Examples of data that are provided when using the Arie d'Italia Services:

Searching for products or services in stores;

By adding or removing an item from your cart, placing an order through or using the Arie d'Italia Services;

By providing data in the account section or profile section: it is possible to have multiple accounts if you have used more than one e-mail address or more than one telephone number when you made a purchase on the Arie d'Italia website;

Adding contacts;

When configuring settings, when you are given permissions to access data or interact with the device;

By communicating with Arie d'Italia by telephone, email or otherwise;

By completing a request for assistance or a prize event entry form;

Participating in community features, posting and rating customer reviews;

By acting as above it is possible to provide the following data: name; address; telephone number, payment information, age, information relating to your location, IP address, names, contents of reviews and emails sent to Arie d'Italia, personal description and photograph contained in the "My profile" section, information and documents relating to identity and status, corporate and financial information, information relating to creditworthiness, VAT number.

Data that is automatically collected by Arie d'Italia when you use the Services:

Internet protocol (IP) address used to connect the device to the internet;

Location of the device or computer;

History of content acquisitions and usage;

Complete URL (Uniform Resource Locators) path (including date and time); the products and/or content you viewed or searched for; page loading times, download errors, duration of navigation on certain pages and interaction information with pages (such as scrolling, clicks and cursor movements on pages);

Telephone numbers used to call the Arie D'Italia customer service number;

We may use device identifiers and other technologies on devices, applications and on our web pages to collect browsing, usage or other technical information for fraud prevention purposes.

Data collected from other sources:

We may receive data from other sources, for example:

Updated information on delivery and address from couriers or other third parties, Arie d'Italia uses them to update records and to deliver next orders or carry out future communications more easily;

Account data, information on purchased or redeemed codes, information relating to interactions with products and services;

Search results and links;

Data relating to creditworthiness from risk centers which are used to prevent and detect fraud and offer credit or financial services to some customers.

Personal data which can be accessed through the Arie D'Italia Services:

Status of recent orders;

Complete order history;

Personally identifiable information (name, email, password and communication preferences);

Payment settings (payment method information and promotional codes, gift cards and account balance);

Email notification settings (product availability alerts, deliveries, special occasion alerts, and newsletters);